Troubleshooting

I hear static or an echo while talking on the phone

If you are hearing a static or an echo while talking on the phone, check to ensure that there isn't a problem with your telephone equipment. An echo causes callers to hear the sound of their own voice. Try the following steps to clear the problems:

Self-Tests

Corded Phone
1. Unplug the phone from the wall jack.
2. Plug in a working phone into the jack.
3. Check to see if you still hear static.

Cordless Phone
1. Unplug the phone from the AC electric outlet and the jack.
2. Check to see if you still hear static on other phones.
3. If the problem goes away, repair or replace the phone you just unplugged.

If you are unable to clear the trouble, call our repair service at 374-1238 (Delmar customers dial local 574-1238).

Did the troubleshooting self-tests help clear your problem?

The transmission facilities used to deliver your service from the central telephone office to the protector installed at your home or business are maintained by F&B at no cost to you. Problems or troubles that are determined not to be the fault of F&B Communications will be billed accordingly. Customers who subscribe to LineGuard maintenance plans will not be charged for repairs made by F&B technicians in accordance with the LineGuard terms and conditions. All other customers who contact F&B for repair will be assessed a labor charge of $40, billed in one-hour increments. A $15 trip charge applies to all calls. Materials are extra.