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Troubleshooting
My phone
rings, but no one's there
If you answer
your phone but there is no one there, check for the following:
Self-Tests
- Do you subscribe
to call forwarding? If so, your calls may ring only once and be
re-routed to an alternate number.
- Unplug all
telephone devices (a telephone device may be a telephone set,
cordless telephone, answering machine, fax machine, computer modem
or satellite receiver) from their baseboard or wall jacks inside
your home. Plug in a corded phone into one of the jacks and ask
someone to call you. If that doesn't work, try a different phone
or jack.
- You may have
received a misdirected call. Computers or fax machines could be
programmed incorrectly to dial your phone number. You could answer
a ringing phone and get no one on the line, a fax tone or a computer
tone.
- Telemarketers
may use computerized auto-dialers that dial multiple numbers at
one time. When someone picks up, the telemarketer speaks with
the first person to answer and your line is left dead. F&B's
Telemarketer Call Screening stops unwanted call from telemarketers,
blocking them before your phone rings.
Did the troubleshooting
self-tests help clear your problem?
The transmission
facilities used to deliver your service from the central telephone
office to the protector installed at your home or business are maintained
by F&B at no cost to you. Problems or troubles that are determined
not to be the fault of F&B Communications will be billed accordingly.
Customers who subscribe to LineGuard maintenance plans will not be charged for repairs made by F&B
technicians in accordance with the LineGuard terms and conditions.
All other customers who contact F&B for repair will be assessed
a labor charge of $40, billed in one-hour increments. A $15 trip
charge applies to all calls. Materials are extra.
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