Troubleshooting

I can't receive calls

Possible trouble on one phone or piece of equipment can cause trouble on the telephone line until that piece of equipment is removed. If you are unable to receive calls, try the following:

Self-Tests

1. First, verify that your phone's ringer is turned on.
2. If you have Call Forwarding, check to make sure it is turned on or off.
3. Unplug all telephone devices (a telephone device may be a telephone set, cordless telephone, answering machine, fax machine, computer modem or satellite receiver) from their baseboard or wall jacks inside your home.
4. After a few minutes, try one of the phones in several of the jacks. If the phone does not work in several of the jacks, repeat the test with a different phone.
5. If the second phone works, then the first phone is likely the problem. If your second or third phone does not work in any of the jacks, you may have trouble with your home's inside wiring or repairs may need to be made to your outside line.
6. If you are unable to clear the trouble, call our repair service at 374-1238 (Delmar customers dial local 574-1238).

Did the troubleshooting self-tests help clear your problem?

The transmission facilities used to deliver your service from the central telephone office to the protector installed at your home or business are maintained by F&B at no cost to you. Problems or troubles that are determined not to be the fault of F&B Communications will be billed accordingly. Customers who subscribe to LineGuard maintenance plans will not be charged for repairs made by F&B technicians in accordance with the LineGuard terms and conditions. All other customers who contact F&B for repair will be assessed a labor charge of $40, billed in one-hour increments. A $15 trip charge applies to all calls. Materials are extra.