Troubleshooting

I have dial tone, but can't make phone calls.

If you have dial tone but can't call out, the trouble may be in the phone, the phone cord or within the inside wiring.

Self-Tests

1. Check to make sure that you are not subscribed to a call restriction feature, such as Per Call One Plus Blocking or Bulk One Plus Blocking.
2. If you can make local calls, but can't dial a long distance number, go to troubleshooting for Can't Make Long Distance Calls.
3. Take a different phone or cord and plug it into the wall or baseboard jack. If the phone works, the problem is with the first phone or cord.
4. If the phone does not work, the problem is likely within the inside wiring.
5. Replace the jack or repair the faulty inside wiring.
6. If you are unable to clear the trouble, call our repair service at 374-1238 (Delmar customers dial local 574-1238).

Did the troubleshooting self-tests help clear your problem?

The transmission facilities used to deliver your service from the central telephone office to the protector installed at your home or business are maintained by F&B at no cost to you. Problems or troubles that are determined not to be the fault of F&B Communications will be billed accordingly. Customers who subscribe to LineGuard maintenance plans will not be charged for repairs made by F&B technicians in accordance with the LineGuard terms and conditions. All other customers who contact F&B for repair will be assessed a labor charge of $40, billed in one-hour increments. A $15 trip charge applies to all calls. Materials are extra.